All goods are your responsibility once in your possession, so please handle all goods with extreme care and ensure that you send the package by a method which insures the value of the goods, as well as retaining your proof of postage. If the goods do not reach us within the specified time frame above, we reserve the right not to process your return.
Our policy of returning items should be returned new, unused, no stains and with all BandageForever tags still attached. Returns that are damaged, soiled or altered WILL not be accepted.
WE TAKE PHOTOGRAPHIC EVIDENCE OF ALL OUR GARMENTS BEFORE IT IS DISPATCHED.
In order to process a refund, the goods must be returned to us intact, unworn, undamaged and within the specified time frame from receipt of goods.
Customers should be advised when trying on items of clothing, please ensure you do not use unnecessary force.
Items must have all original tickets and labels attached and be original packaging as well.
When trying on items please be extremely careful as we can not accept any returns that show make up, fake tan, deodorant, perfume etc stains.
We will be unable to accept the return of any item where there is evidence that these instructions have not been followed.
If you are not completely satisfied with your purchase simply return the goods to us within:
- 14 days (UK customer)
- 21 days (EU customer)
- 28 days (Rest of World)
and we will issue you a full refund upon receipt, subject to the terms and conditions detailed.